G W E N D O L E N   T E R M S   &   C O N D I T I O N S :

We hope that you find the Gwendolen website easy to use. If you have any problems, please email: anna@gwendolenstudios.co.uk

PAYMENT:

We accept payment by Paypal, which is safe and easy to use. If you would prefer to send us a cheque, please e-mail us and we will send you further information.

PLEASE NOTE:

Products are displayed on the website as accurately as possible, however, products may vary slightly in appearance.

ORDERING TIMES:

We aim to dispatch UK orders within 1 to 7 working days. All orders are sent out either by Next Day Courier or Royal Mail first class post (depending on the item/s).

Orders overseas will take a bit longer, please allow 2 weeks.

SHIPPING:

Shipping costs will appear on your order.

We always use Royal Mail 1st class post or Courier. If your order comes to £150 or more you get free shipping within the UK.

Shipping costs to the UK are as follows:

Order Value:
£0.00 – £9.99 = Shipping @ £2.00
£10.00 – £19.99 = Shipping @ £3.00
£20.00 – £84.99 = Shipping @ £5.00
£85.00 – £149.99 = Shipping @ £10.00
£150.00 and above = FREE SHIPPING!

Shipping outside of the UK costs as follows:

Order Value:
£0.00 – £49.99 = Shipping @ £10.00
£50.00 – £84.99 = Shipping @ £15.00
£85.00 and above = Shipping @ £30.00

DUTIES AND TAXES:

Please note any duties and taxes charged at customs when sending overseas, are the buyers responsibility to pay.

RETURNS POLICY:

We hope that you are very happy with what you receive. If you have any problems, please contact us immediately.

***If you wish to return or exchange your order for any reason you can do so up to 7 working days after receipt of the goods. The 7 days commence the day after you receive your order. You must notify us in writing (by letter or e-mail) within this 7 day period.

If requested, a full refund will be made within 30 days of your cancellation/return following inspection of the returned order. It is your responsibility to return the goods in perfect condition. The following terms apply:

*Products must be returned complete, in perfect condition, unused,  unwashed and with the original packaging.
*You have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit.

Please note: Unfortunately, postage and packaging costs are non-refundable and we are not held responsible for returns that do not reach us, therefore we suggest that you return the goods to us via a Signed For service & retain proof of purchase.

If you have requested a replacement item, subject to stock, we aim to despatch replacement items within fourteen working days. If your chosen substitute is not in stock we will contact you to offer either an alternative or a refund. Customers who have paid by credit card will have their same card credited. We will not make refunds to a 3rd party.

We take every effort to check your purchase thoroughly for any faults before sending goods out to you. However, if there is a problem, all faults or damages must be reported and returned within 7 days of receipt of delivery in our original packaging.  Inspection of the goods will be made within 14 working days and if the goods are faulty, we will cover all costs of postage and either refund or exchange the items.

CANCELLATION POLICY:

You can cancel your order before we dispatch your goods and we will refund your purchase within 30 days. If you change your mind after you receive your order you can return the goods subject to the conditions above (please see RETURNS POLICY***).

MAILING LIST:

We will never pass any of your details on to a 3rd party. You may occasionally get an email or a post card from us.

PRIVACY POLICY:

Secure Ordering:
We work with Sage Pay and Paypal to ensure that our website is secure. The Gwendolen website uses industry standard security methods to ensure that all your personal details are safe. We do not store your credit card details and we will never pass any of your details on to a 3rd party.

Data Protection:
Information provided by you, online or otherwise, will be processed by us and used:

*to provide you with the ordered products
*for billing and accounts
*to keep a record of the transaction

In addition, your information may also be used to keep you informed about Gwendolen products, promotions and services.

We respect the privacy of your personal data and we will comply with all relevant and current data protection legislation.

If you would like to update or delete your personal information, or if you would prefer that we do not e-mail you about Gwendolen products, promotions and services, please e-mail us at: anna@gwendolenstudios.co.uk

Please check back frequently to see any updates or changes to our privacy policy.